Privacy Policy

Effective date: October 23, 2026

Callomation is operated by Milo & Otis Services, a sole proprietorship based in North Las Vegas, Nevada ("we," "us"). This policy explains what information we collect, how we use it, and your choices.

Information we collect

• Contact form: your name, company, phone number, email, and message.
• Calls and bookings for our clients: when we answer calls for a client business (for example an HVAC, plumbing, or roofing company), we process call audio, transcripts, caller phone numbers, and booking details on that business's behalf.
• Text messages: phone numbers, message content, and opt-in/opt-out records.

Our website does not use analytics or advertising trackers.

How we use information

• To respond to your inquiries and set up walkthroughs.
• To provide call answering, appointment booking, and missed-call text-back services for our clients.
• To send service notifications such as appointment confirmations and reminders.

Service providers

We use trusted providers to run the service: Twilio (calls and texts), ElevenLabs (voice AI), Anthropic (AI processing), Google Workspace, Sheets, and Calendar (records and scheduling), n8n (automation), Cloudflare (website hosting), and Slack (internal alerts). We share data with them only as needed to deliver the service.

We do not sell or rent personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Retention

We keep information only as long as needed to provide the service, meet our obligations to client businesses, or comply with law, and then delete it.

Security

We use reasonable safeguards, such as access controls and encrypted connections, to protect information. No system is perfectly secure.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. Changes take effect when posted here with a new effective date.

Contact

Questions or requests (including access or deletion): support@callomation.com.

SMS Terms

Program description

Callomation sends text messages on behalf of the businesses we serve, such as follow-up texts after a missed call and appointment confirmations and reminders.

How you opt in

You opt in by calling a business we serve and requesting or agreeing to receive a text, or by providing your phone number on a form with your consent to be contacted.

Details

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or email support@callomation.com.
• Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy above for how we handle your information.